If you are not satisfied with your purchase and want to return an item, please contact us by mail: soporte@victoriovalentini.com, indicating the order number and the reason for its return. Keep in mind that you have a period of 14 days from the receipt of your order to make the return, after this time, your product will not be accepted for return.

Our customer service team from Victorio Valentini® will review the return request and send you further instructions if the return is approved. Returned items must be in their original packaging, including any accessories and documentation. Returned items must be unused, in the same condition we sent them to you, and in their original packaging. Stains, bent cards, broken stamps or torn plastic sheets will not be accepted.

Click here to see the full return policy.