Shipping Policy

All our orders are processed the same day they are administered on our website, unless the order has been registered on a public holiday, in which case it will be processed the next working day. We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products. Once the order has been verified, it will be processed within the next hour. Orders are dispatched from our premises before 18:00 hours the same day, if the order is placed after 18:00 hours, it will be dispatched the following day. We ship to all countries by land, air & sea depending on the country of delivery, which allows us to offer an international service. Estimated average delivery times: · Spain (Peninsula and Balearic Islands) + Portugal: 12 - 24 Hours. · Spain (Canary Islands): 5 - 7 Days. · Rest of Europe: 48 - 72 Hours. · United States, Canada & South America: 10 - 12 Days. · Rest of the world: 2 - 4 weeks. (For any queries about estimated delivery times depending on your country, please contact us explaining your case to the following email address: soporte@victoriovalentini.com). · In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc...) or logistical issues, delivery may be delayed. We have a margin of 30 working days for the product to arrive, in case it does not, you will be able to proceed to the refund for lost/not shipped order. All our shipments are insured and have a tracking number that can facilitate the delivery of your order. Please consider *If the customer does not put the correct address on the order and does not notify us minutes after the order (before the shipment and package is processed) and the package cannot be delivered due to the incorrect address, there will be no refund option and a next shipment of the package will be at the expense of the customer and buyer. *In the event that at the time of delivery of the order is not able to contact the customer proceeds to notify via mailbox and if in X days the package is not collected from the office notified, it will be sent to the factory again having lost the package without the option of reimbursement. *In case the shipment has already been made, it will not be possible to change the delivery address because the shipments are under the delivery of external companies to Victorio Valentini® and we do not have the power to change the delivery address once the order has been sent from the warehouse, so the customer is responsible for the loss of the package in case of not having indicated the correct address, has moved house or similar. Factors such as logistical delays and customs clearance may affect the estimated delivery time. Victorio Valentini® is not responsible under any circumstances for any taxes, duties or tariffs applied to the shipment or fees that may be applied in customs for the package purchased, so the buyer and customer of Victorio Valentini® will be responsible for providing the required value at customs without being able to process a refund. To request any information or concerns about shipping and delivery, please contact us at soporte@victoriovalentini.com. *Any return for any reason whatsoever, the cost of return shipment to the warehouse will be paid by the customer (we will pay for the return shipment so that the product is returned to the buyer). *By purchasing on our website you accept all the terms mentioned above, so if they are met no refunds can be processed.